Customer: ()Saleswoman: Yes, they are on the third floor.
A.Hello. How can I find Emergency Room?
B.Miss, is this Holiday Inn?
C.Excuse me. Do you sell bathing suits?
D.Excuse me. Where are your cosmetics, please.
A.Hello. How can I find Emergency Room?
B.Miss, is this Holiday Inn?
C.Excuse me. Do you sell bathing suits?
D.Excuse me. Where are your cosmetics, please.
第2题
A.Dealing effective with a customer who has a problem can make him/her into a more loyal customer
B.Dealing efficient with a customer who has a problem can make him/her into a more loyal customer
C.Dealing effectively with a customer who has a problem can make him/her into a more loyal customer
D.Dealing eficiency with a customer who has a problem can make him/her into a more loyal customer
第3题
A.truncate table customer
B. insert into table customer selectfrom customer where 1=2
C.delete from customer where 1=2
D.drop table customer
第4题
E-commerce has increased the_________ on customer satisfaction and delivery fulfillment.
A.center
B.focus
C.workforce
D.target
第5题
Our manager is ______ an important customer now and he will be back this afternoon.
A.calling on
B.calling in
C.calling up
D.calling for
第6题
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer
第7题
A banker can get the true valuation of the customer's stock by ______.
A.browsing the balance sheet of the customer
B.careful questioning
C.comparing the historical data of the gross profit ratio
D.all of the above
第8题
68 The starting point in the development of a top-down PERT/CPM chart is the _____ .
A. Project specification tree.
B. Customer's deliverable list.
C. Customer's milestone dates.
D. Work breakdown structure.
E. Listing of customer team meeting dates
第9题
A.encourage
B.arouse
C.attract
D.secure
第10题
A.Be concerned.
B.Be patient.
C.Be amused.
第11题
Waiter:Would you like to try Chinese food?
Customer:Yes,__________.
Waiter:Have you ever tried roast duck?
Customer:Yes,I have.
A.I like
B.I hope
C.I"d love to
D.I like