Four months ago Mrs. B. ordered a rug from a store which promised to deliver it in abo

ut two weeks. Three weeks passed, but the rug did not arrive. When Mrs. B. telephoned the store to ask about it, she was told that the rug had been lost and that the store would send her another.Weeks later, when Mrs. B. telephoned again, the store claimed that the second rug had been delivered and left on her front porch. She didn't believe this story, as she had been at home as usual, and her door bell was in good working order. However, the store promised her that a third rug would be delivered within a week. It wasn't. What could she do？ How could she get action？

Mrs. B. did what many other Americans have done--with excellent results. She wrote a letter to the newspaper in her town, explaining her problem. A few days later her letter appeared in the newspaper, and this sentence was printed below it:

The store found a way to safely deliver your rug immediately after hearing from us.In this age of machines, it is often hard to get action from businesses that have made mistakes. An individual person can complain, but his complaints may accomplish nothing. Luckily, newspapers now employ people to help with such problems, and the results are published in a special section of the paper.Mrs. B's letter appeared in a column called MR. FIX-IT. During the same week the following letter from Mrs. J. was printed in the ACTION LINE column of another newspaper

"Many weeks ago I bought some living room furniture from the House and Garden Shop in Parkersville. They have set three delivery dates, and each time I had to stay home from work and wait for the truck, which never came. I have called the store at least fifteen times, and each time they have said they would look for the furniture. This has been going on for two months. I guess they are still looking. " The ACTION LINE writer's reply was printed below Mrs. J's letter: "They found it. Action Line made one telephone call to the president of the company, who told us: 'the customer will get satisfaction. ' The furniture was found, and it arrived at your home yesterday."

1.How long was it after Mrs. B. called the store again that she wrote to the local newspaper？ ____

A、Three weeks

B、Two weeks

C、About a week

D、Four months

2.The phrase "to get action" last line, 2nd paragraph means ____.

A、to get the store to deliver the rug

B、to find the rug that has been misdelivered

C、to cancel the order from the store

D、to quarrel with the store manager

3.The passage points out that in the machine age people's complaints usually____.

A、bring about mistakes

B、prove useless

C、cause more serious trouble

D、prove effective

4.After writing to the newspaper, ____.

A、Mrs. B found her rug

B、Mrs. B had to wait for another several weeks

C、Mrs. B's problem remained unsolved

D、Mrs. B's problem was solved very soon

5.In the last paragraph, the sentence "The customer will get satisfaction" means____

A、Mrs. J. will get what she wants

B、Mrs. J. will be paid for her loss

C、Mrs. J. will get better furniture

D、Mrs. J. will find that she was mistaken