If is politely requested by the hotel management that radios () after 11 o' clock at night.
A.not to play
B.were not play
C.not be played
D.did not play
A.not to play
B.were not play
C.not be played
D.did not play
第1题
The most effective complaint can be made by ______.
A.showing the faulty item to the manufacturer
B.explaining exactly what is wrong with the item
C.saying firmly that the item is of poor quality
D.asking politely to change the item
第2题
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ().
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show their written proof of the purchase to the store
第3题
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
第4题
Mr. Phanourakis knew no language except his own but, with the self-confidence of a mountain villager, he made his way easily about the ship. When the bell announced the serving of lunch on his first day on board he found the number of his table from the list outside the dining-room and went straight to his table while many of the other passengers crowded helplessly round the chief steward waiting to be told where their tables were.
It was a small table for two. Mr. Phanourakis sat down. After a few minutes his table--companion arrived. "Bon appetit, m’sieur," he murmured politely, as he took the other chair.
Mr. Phanourakis looked at him quickly and then smiled. "Phanourakis," he said, carefully spacing out the Greek syllables.
During the afternoon, one of the ship's officers, who spoke a little Greek, asked Mr. Phanourakis whether he had found any acquaintances on board.
The old man shook his head. "The only person I've met is my table-companion," he said. "I think he's French. His name is Bonappetit."
"That is not a name," said the officer gently. "It is a French expression that means 'good appetite'."
The old man's sons wanted him to go to America ______.
A.to live the rest of his life with them
B.and stay with them for a few years
C.to help them run their restaurant
D.to see how rich they had become
第5题
Mum pointed at a big chair by the door and I knew she wanted to sit down. While I watched mouth open in surprise, mum took off her hat and coat and gave them to me to hold. She walked quietly to the room by the lift and took out a wet mop. She pushed the mop past the desk and as the nurse looked up, mum nodded and said, "Very dirty floor."
"Yes, I'm glad they finally decided to clean them," the nurse answered. She looked at mum and said "But aren't you working ate.
Mum just pushed harder, each swipe (拖一下)of the mop taking her farther and farther down the hall. I watched until she was out of sight and the nurse had turned back to writing in the big book.
After a long time mum came back. Her eyes were shining. She quickly put the mop back and took my hand. As we turned to go out of the door, mum bowed politely to the nurse and said "Thank you."
Outside, mum told me," Dagmar is fine. No fever(发热)."
"You saw net, mum.
"Of course. I told her about the hospital rules, and she will not expect us until tomorrow. Dad will stop worrying as well. It's a fine hospital, but such floors! A mop is no good. You need a brush."
When she took a mop from the small room, what mum really wanted to do was ______.
A.to clean the floor
B.to please the nurse
C.to see a patient
D.to surprise the story-teller
第6题
When she had paid for the piano, the shop assistant asked her if she would like him to get it tuned(调音) every few months. Mrs. Peters agreed.
A few months later she heard from the shop that a man was coming to tune the piano at ten that morning. Now she had not cleaned the house yet, so it was dusty and untidy. Mrs. Peters hated having even the least amount of dirt, and felt ashamed whenever strange people saw her house like that. So she had to hurry to clean everything carefully. It meant a lot of effort, and it made her hot and tired, but anyhow, by the time the man arrived, everything was finished.
She opened the door, and the man was standing there with a big dog. "Good morning," the man said politely, "Will it disturb you if I bring my dog in, please? I' m blind, and he leads me wherever I go."
Mrs. Peters stopped playing the piano ______.
A.because she began to work
B.when she had no room to live in
C.because her flat was too small for a piano
D.when she got married
第7题
A.to clean the floor
B.to please the nurse
C.to see a patient
D.to surprise the story-teller
第8题
??B
We walked in 80 quietly that the nurse at the desk didn&39;t even lift her eves from the book. Mum pointed at a big chair by the door and I knew she wanted to sit down.While l watched mouth open in surprise, mum took off her hat and coat and gave them to me to hold. She walked quietly to the room by the lift and took out a wet mop.She pushed the mop past the desk and as the nurse looked up,mum nodded and said,“Very dirty floor.”
“Yes,I&39;m glad they finally decided to clean them,”the nurse answered. She looked at mum and said,“But aren’t you working late?”
Mum just pushed harder,each swipe(拖一下)of the mop taking her farther and farther down the hall. I watched until she was out of sight and the nurse had turned back to writing in the big book.
After a long time mum came back. Her eyes were shining. She quickly put the mop back and took my hand. As we tun led to go out of the door, mum bowed politely to the nurse and said“Thank you.”
Outside,mum told me,“Dagmar is fine.No fever(发热).”
“You saw her,mum?”
“Of course. I told her about the hospital rules, and she will not expect us until tomorrow. Dad will stop worrying as well. It&39;s a fine hospital,but such floors!A mop is no good. You need ft. brush.”
When she took a mop from the small room,what mum really wanted to do was________
??A.to clean the floor
B.to please the nurse
C.to see a patient
D.to surprise the story-teller
After reading the story what can we infer about the hospital?A.h is a children’s hospital.
B.It has strict rules about visiting hour.
C.The conditions there aren’t very good.
D.The nurses and doctors there don’t work hard.
When the nurse talked to mum she thought mum was a________.A.nurse
B.visitor
C.patient
D.cleaner
请帮忙给出每个问题的正确答案和分析,谢谢!
第9题
Business cards are less important in American culture than they are in Asian culture. But knowing the right way to handle business cards is a useful skill wherever you are.
Requesting someone's business card is a straightforward(直截了当的、坦率的)process. You need only say: "Do you have a business card?" or "May I have your business card?"
When you want to present your own card, you can say, "Here's my card. Feel free to call me if you have any other questions." Or, you might say, "Please send the information to this address. I look forward to hearing from you soon."
It's not polite to directly refuse a request from someone for your business card. Instead, you can say, "Sorry, but I'm afraid I'm all out at the moment." or "l forgot to bring them with me."
When you do receive a card, say "Thank you" and examine it briefly before putting it away.
1.In America,().
A.one does not use business cards
B.one uses business cards everywhere
C.one uses business cards but not as often as one does in Asia
D.one uses business cards much more often than one does in Asia
2.If you know how to handle business cards, you will().
A.be absolutely successful
B.get help from others
C.make everybody happy
D.find the knowledge helpful
3.To politely refuse a request for business cards, you may say the following except().
A.Sorry, but I can't satisfy you
B.Sorry, but I'm afraid I’m all out at the moment
C.I forgot to bring them with me
D.Sorry, but I don't have a business card
4.From the passage we can infer that().
A.business cards are the key to success
B.business cards should be beautifully designed
C.you should always carry your business cards
D.handling business cards skillfully is important
5.The word “examine” (Line 1, Para. 5) is closest in meaning to().
A.search for
B.test
C.look at
D.research